Ticket Exchange Terms and Conditions

1. Selling a ticket via Ticket Exchange.

1.1 If you hold a seasonal hospitality pass in any lounge in the Sir Kenny Dalglish Stand or Main Stand you may release seats from your season ticket for sale through the Ticket Exchange system. 

1.2 If you are unable to attend a match you can put your seat(s) up for sale by logging into your online ticketing account (hereafter your  “Account”) and clicking on Ticket Exchange. We cannot and do not guarantee that any of your released seats will be sold.

1.3 We will decide which matches are eligible for the Ticket Exchange in our sole discretion.

1.4 You may not sell a seat for more than face value of the seat. 

1.5 Once you have submitted your seat(s) for resale, you can check the status by logging in to your Liverpool FC | Account to see if your seat(s) have sold. 

If your seat has not been sold you may withdraw your seat(s) from resale at any time after submitting for resale.

If your seat has been sold, you will not be able to attend that match and your NFC pass will be deactivated for that match only. You will receive email confirmation that the seat has been sold. 

1.6 If your seat has not been sold within 24 hours of kick-off and you want to attend the game, you still have the option to transfer your ticket to a guest via Ticket Transfer (up to 3 hours prior to kick-off) or attend the match yourself. 

1.7 If you sell your seat(s), a contract is formed between you and the buyer. We are not a party to the contract but act as agent for you as the seller.  

1.8 Liverpool Football Club will credit the value of any seat(s) you sell via the Ticket Exchange in your Hospitality Season Ticket Holder's online account or you can request a BACS refund to your bank account. You should receive the money within 10 days of the applicable match taking place.

1.9 The Ticket Exchange is also available for seasonal hospitality executive box holders. Such supporters may release their box for resale via the Ticket Exchange in accordance with these terms, and the provisions of these terms shall apply equally to such supporters as they do to those wishing to release/resell an individual ticket for a Match. For the avoidance of doubt, where a supporter wishes to release a box for resale via the Ticket Exchange then it must release all seats within such box – such supporter cannot partially release a box for resale.

2. Buying a seat via Ticket Exchange

2.1 If you have a Supporter ID, you may use the Ticket Exchange system to purchase hospitality seat(s).

2.2  You may purchase available tickets by logging into the Hospitality area of the website. We do not guarantee the availability of any seat(s) to any matches.

2.3 If you wish you purchase a seat you shall pay to Liverpool Football Club (as agent for the seller) the full selling price of the seat by credit card or debit card at the time of purchase. 

2.4 You will be sent an NFC pass for any seat(s) you purchase. You must bring the NFC pass with you in order to gain access on match day.

2.5 If you purchase a seat a contract is formed between you and the seller, with Liverpool Football Club acting as agent for the Seller. 

2.6 Prices are inclusive of VAT (unless otherwise stated). If any processing charges apply, Liverpool Football Club shall notify you and shall add any such charges to the price.

2.7 The buyer will not be credited with purchase history on their member card for any hospitality seat(s) bought via the Ticket Exchange system.

2.8 Car parking is not offered or included with any seats purchased via the ticket exchange.

3. Applicability of Home Match Ticket Conditions of Issue

Your use of any tickets purchased by you is subject to the Terms and Conditions of Issue of Home Tickets: http://www.liverpoolfc.com/tickets/ticket-terms 

4. Disclaimer of Warranties 

4.1 Liverpool Football Club provides you with access to the Ticket Exchange system on an "as is" basis and make no representations or warranties of any kind with respect to the Ticket Exchange system or its content including (without limitation) implied warranties as to completeness, accuracy, satisfactory quality and fitness for a particular purpose, except to the extent required by law.

4.2 Liverpool Football Club does not warrant that the Ticket Exchange system will meet your particular requirements or that it will be uninterrupted, timely, secure or error-free, nor do we make any warranty as to results or the accuracy of any information obtained by Liverpool Football Club through the Ticket Exchange system, except to the extent required by law.

5. Cancellation of a Match and Refunds

Please note that the Liverpool Football Club gives no guarantees that any match will take place at a particular time or on a particular date. Liverpool Football Club reserves the right to reschedule any match without notice and without any liability whatsoever. If a match is rescheduled you shall be entitled to attend the rearranged match or request a refund in line with clause 5.2 of the Terms and Conditions of Issue of Home Tickets. It is your responsibility to ascertain the date and start time of any rescheduled match.

6. Suspension and Termination 

Liverpool Football Club may suspend, terminate or refuse to grant you access to the Ticket Exchange system at any time in its absolute discretion. Circumstances in which Liverpool Football Club is likely to exercise our discretion include, without limitation, if: (a) your use of the Ticket Exchange system is considered abusive, excessive, or against the interests of other users, or in breach of these terms and conditions; your Liverpool Football Club membership expires or is terminated for any reason; or (c) a competent regulatory authority requires all or any part of the Ticket Exchange system to be suspended or terminated. 

7. Maintenance of the Ticket Exchange system 

From time to time, the Ticket Exchange system may be closed down in order for work to be carried out relating to the upgrading or maintenance of the Ticket Exchange system or necessary for the provision of the Ticket Exchange system.

8. Data Protection 

We refer you to our Privacy Policy terms and conditions (http://www.liverpoolfc.com/legal/terms-and-conditions#privacy) for more information on our privacy policies and use of personal data. The Privacy Policy terms and conditions in force from time to time are incorporated into these Terms and Conditions.

9. Exclusion of Liability

9.1 Except in respect of death or personal injury resulting from any negligence of Liverpool Football Club, neither Liverpool Football Club nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):

(i) for any loss of profit, loss of revenue, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or

(ii) any losses arising from any cancellation, postponement or rearrangement of a match including but not being limited to any loss of enjoyment or travel/accommodation costs.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

11. Miscellaneous

11.1 Liverpool Football Club reserves the right to change these Terms and Conditions from time to time and shall publish any such changes on the Liverpool Football Club website.

11.2 If any of these Terms and Conditions is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, they shall, to that extent, be severed from the remaining terms and conditions which shall continue to be valid to the fullest extent permitted by applicable laws.

11.3 No other person other than you or Liverpool Football Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Terms and Conditions.  Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.