Frequently Asked Questions 

My Account 

Login to your Liverpool FC | Account

If you have forgotten your password, you can retrieve it by clicking here

To update your contact details please contact the Hospitality Team on +44 151 264 2222 (option 2). 

How do I link my Ticketing/Membership account with MyLFC account?

You will now log in to all of our main online services, including your Ticketing/Membership account using your email address. This will be known as your MyLFC account.

You must create (if you haven't already) and link your MyLFC account to your existing Supporter ID to be able to access your Ticketing/Membership account.  

You will find your supporter ID on your booking confirmation, and you can create a free MyLFC account here.  

Once complete, you will be able to login to your Ticketing account using your MyLFC account credentials to view and distribute hospitality tickets to guests. 

If you need further assistance linking your account, please see the step-by-step guide in our FAQs

If you’re still having difficulty, you can contact the hospitality team via email at hospitality@liverpoolfc.com or call us on +44 151 264 2222 (Option 2). 

NFC and Stadium Access

How will I access the Stadium on match day?

All fans, including Members and Season Ticket Holders, will access the Stadium using NFC technology on their mobile phone.

NFC is an electronic pass that can be loaded onto your Apple Wallet/Google Pay app on your mobile phone; this will replace the need for a Stadium Access card.

What devices are compatible to download the NFC pass?

Most Android phones or iPhone 6 and above are compatible with NFC passes.

Important information for Samsung phone users.

If you use a Samsung phone, make sure you download your pass using the Google Chrome browser. Some supporters have reported issues downloading the pass using the Samsung Internet browser. If your Samsung phone doesn't already have Google Chrome installed, you can download it from the Google Play Store on your device.

How do I download my NFC Pass?

Full details, including a step-by-step guide, can be viewed here.

Where can I view my NFC pass on my account?

Once your NFC pass is available to download, this will appear in your account. To log into your account please click here.

Can I transfer my NFC pass to other guest(s)?

Yes, once you have purchased your ticket(s) you will be able to log into your account and distribute your tickets following the online instructions.

I attend the game with my child, and they do not have a smartphone, can their ticket be used on my phone also?

Yes, the child’s ticket can be downloaded onto the adult’s phone and both tickets can be scanned from the one phone.

Package information

What time do the lounges open?

Opening times for all hospitality lounges can be found by here. Please select the lounge you have purchased for further details.

What is the dress code?

Dress codes for all lounges can be found on your matchday itinerary which will be shared with you approx. 7 days prior to the game.

Are children permitted in the lounges?

Children are welcome in all hospitality lounges. All children will require a ticket for the game. 

Can I bring a bag in to the stadium? 

Bags are not permitted in the stadium. The only exception is small bags A5 size (148.5mm x 210mm) or LFC Superstore clear carrier bags containing superstore products only. Bags will be subjected to a search on entry point.

For more information on Stadium access please click here.

Will match credits from hospitality purchases from season 2024/25 be used as qualifying criteria and eligibility for future seasons?

Any purchases from the 24/25 season will apply as a credit on your account. Supporters must provide their supporter ID at time of booking. We are not able to apply any credits to bookings once the booking has been made. It is your responsibility to provide the correct Supporter ID at point of sale either online or by phone.

Please note any seats marked Hospitality Season Ticket (HST) will not include a match credit.

Can I transfer my booking to a different supporter ID after my booking is complete?

No, you are unable to transfer your booking to another supporter ID after your booking has been made. It is your responsibility to provide the correct Supporter ID at point of sale either online or by phone.

Why will the time and date of some fixtures change during the season?

The date and time of a fixture may change during the season for many reasons; some of which are listed below:

  • Fixtures are chosen for live TV coverage
  • Policing / Security purposes
  • Weather Conditions
  • Involvement in cup competitions

Please click here regularly to check if fixtures have changed throughout the season.If a fixture time or date changes for a booking you have made, we will advise accordingly with a cut-off date offering you the opportunity to transfer your booking to the new date or to an alternative fixture (subject to availability) or offer a refund voucher valid for 12 months. If you wish to cancel your booking after the given cut-off date has passed, cancellation charges will apply as per our terms and conditions.

I am a disabled supporter, can I purchase hospitality tickets?

There are hospitality packages which include access to wheelchair bays. For more information on available packages, or if you have a specific access request due to your disability then please contact the hospitality team direct on +44 151 264 2222 (option 2) or via e-mail at hospitality@liverpoolfc.com

For more information on disability access please click here.

Dietary requirements

Should you need to inform us of any dietary requirements please send your request to dietary@liverpoolfc.com. Please note, all dietary requests need to be submitted at least 72 hours prior to the fixture. Should we not be able to adhere to any requests, a member of the hospitality team will be in contact with you to advise.

Are Hospitality areas for home supporters only?

All hospitality areas are for home supporters only.

Car Park FAQs

Will I be allocated a car park space?

Depending on the hospitality package and the quantity of tickets you have purchased, a car parking space will be allocated in Utting Avenue.

What are the road closure times around the stadium?

Walton Breck Road will close 90 minutes prior to kick-off.

How do I access the car parks?

Stanley Car Park can be accessed via the entrance on Priory Road.

Utting Avenue Car Park can be accessed via the entrance on Utting Avenue.

 

Contact us

If you would like to purchase hospitality or require more information, please contact our Hospitality Sales Team at HospitalitySales@liverpoolfc.com. If you have a question about an existing booking, please contact us at Hospitality@liverpoolfc.com.

If you would like to speak to member of the team, please call +44 151 264 2222. Our telephone lines are open from 10am to 4pm, Monday to Friday.

On a matchday, we can also deal with enquiries in person at the Ticket Office located under the Kop stand, from 5 hours before kick-off.