Frequently Asked Questions
In order to login you will need to enter your customer number and password. If you do not remember either of these then you can retrieve them by clicking the links below:
- Retrieve your customer number by clicking here
- Retrieve your password by clicking here
- Update your email address and phone number - (click here for instructions)
- Add Friends & Family to your account so you can purchase tickets on their behalf - (click here for instructions)
If you have any problems retrieving your Customer Number then you can contact Customer Experience on +44 151 264 2500 and they will be happy to help.
When will my Hospitality tickets arrive?
Hospitality match tickets and itineraries will be dispatched approximately ten days before the fixture.
My Hospitality tickets have not arrived, what should I do?
If you have not received your tickets within 72 hours of the fixture date please email firstname.lastname@example.org and we will arrange for duplicates to be collected on the day of the game. Please ensure you bring a copy of the ticket confirmation email, the credit/debit card that was used to purchase the ticket(s) and a form of identification showing your full name and address for collection.
I would like to collect my tickets, what should I do?
If you would like to arrange for your tickets to be collected on the day of the game, please email email@example.com or call the hospitality team on +44 151 264 2222 no less than three weeks before the date of your fixture. Please ensure you bring a copy of the ticket confirmation email, the credit/debit card that was used to purchase the ticket(s) and a form of identification showing your full name and address for collection.
What time do the Hospitality lounges open?
ON SITE LOUNGES
All on site lounges open 3 hours prior to kick-off.
OFF SITE VENUES
Isla Gladstone Conservatory, Kemps and The Sandon open 3 hours prior to kick off.
Aintree Racecourse, Crowne Plaza, Hilton Hotel, Titanic Hotel and The Venue open 4.5 hours prior to kick off. Coaches depart for the stadium 2 hours prior to kick off prompt.
What is the dress code in the lounges?
ON SITE LOUNGES
1892 Lounge - Business casual. Smart jeans and smart trainers are permitted, no football shirts or tracksuits are allowed.
Reds Bar - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.
Sevens & Eights Lounge - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.
The Boot Room – Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.
The Carlsberg Dugout - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.
OFF SITE VENUES
Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.
Please email the Hospitality Sales Team (firstname.lastname@example.org) if you have any special dietary requirements (i.e Vegetarian) at least 7 days before the fixture. We cannot guarantee to cater for any such requests without pre-ordering
Are children permitted in the lounges?
Children are welcome in all hospitality lounges. All children will require a ticket for the game. Limited child places are available in The Boot Room Restaurant.
Will my hospitality booking be recognised on my membership cards?
Hospitality tickets can be registered to Membership Numbers if provided at the time of booking. Fixtures will show on your purchase history approximately ten days before the fixture date. Purchase history cannot be transferred once the fixture has passed and therefore we would advise all supporters to check their purchase history to ensure that matches are correctly recorded. To check your purchase history, please click here
Please note that hospitality ticket purchases will only apply for home matches being played at Anfield and not at away stadiums.
Why will the time and date of some fixtures change during the season?
The date and time of a fixture may change during the season for many reasons; some of which are listed below:
- Fixtures are chosen for live TV coverage
- Policing / Security purposes
- Weather Conditions
- Involvement in cup competitions
Please click here regularly to check if fixtures have changed throughout the season.
If a fixture time or date changes for a booking you have made, we will advise accordingly with a cut-off date offering you the opportunity to transfer your booking to the new date or to an alternative fixture (subject to availability) or offer a refund voucher valid for 12 months. If you wish to cancel your booking after the given cut-off date has passed, cancellation charges will apply as per our terms and conditions.
Car Park FAQs
How do I use my Car Park Smartcard?
On arrival at your designated car park please present your car park smartcard to the host on the gate. Your smartcard will be scanned and you will be directed to your parking location.
What will happen if I do not bring my Smartcard with me on Matchday?
You will not be able to gain entry into the car parks if you do not have your valid car park smartcard with you on the day. Your hospitality season ticket will not gain you access into the car parks.
What happens if my smartcard is blocked?
If your smartcard is scanned and shows as blocked then you will not be able to gain access into the car park.
Can I get a duplicate Car Park Pass if I forget mine?
We are unable to issue you with a duplicate car park pass for individual games if you have not brought your smartcard with you on the day.
If I do not bring my car park pass or my pass is blocked, I am able to park in an alternative car park?
No you will not be able to park in an alternative car park. All car parks are for permit holders only.
How do I transfer my Car Park Pass?
Please click here for the ticket transfer user guide.
Can I sell my car park pass on the Ticket Exchange?
No you cannot sell your car park pass on the ticket exchange. Re-sale of car park passes is not permitted.
What are the road closure times around the stadium?
Anfield Road will close 4 hours prior to kick-off and Walton Breck Road will close 90 minutes prior to kick-off.
What happens if I have lost my car park pass?
If you lose your car park pass please contact the Hospitality Team on +44 151 264 2222 (Option2).
How do I access the car parks?
Stanley Car Park can be accessed via the entrance on Priory Road.
Utting Avenue Car Park can be accessed via the entrance on Utting Avenue.
Anfield Road Car Park can be accessed via the Stanley Car Park Entrance on Priory Road.
Kenny Dalglish Stand Car Park can be accessed via the entrance on Walton Breck Road (Please note that the Anfield Road Entrance will no longer be in use due to longer road closures in place this season).
For additional LFC Hospitality FAQs please click here