Frequently Asked Questions
In order to login you will need to enter your customer number and password. If you do not remember either of these then you can retrieve them by clicking the links below:
- Retrieve your customer number by clicking here
- Retrieve your password by clicking here
- Update your email address and phone number - (click here for instructions)
- Add Friends & Family to your account so you can purchase tickets on their behalf - (click here for instructions)
If you have any problems retrieving your Customer Number then you can contact Customer Experience on +44 151 264 2500 and they will be happy to help.
When will my Hospitality tickets arrive?
Hospitality match tickets and itineraries will be dispatched approximately ten days before the fixture.
My Hospitality tickets have not arrived, what should I do?
If you have not received your tickets within 72 hours of the fixture date please email email@example.com and we will arrange for duplicates to be collected on the day of the game. Please ensure you bring a copy of the ticket confirmation email, the credit/debit card that was used to purchase the ticket(s) and a form of identification showing your full name and address for collection.
I would like to collect my tickets, what should I do?
If you would like to arrange for your tickets to be collected on the day of the game, please email firstname.lastname@example.org or call the hospitality team on +44 151 264 2222 no less than three weeks before the date of your fixture. Please ensure you bring a copy of the ticket confirmation email, the credit/debit card that was used to purchase the ticket(s) and a form of identification showing your full name and address for collection.
What time do the Hospitality lounges open?
ON SITE LOUNGES
All on site lounges open 3 hours prior to kick-off.
OFF SITE VENUES
Isla Gladstone Conservatory and Kemps open 3 hours prior to kick off.
The Hilton Hotel and Titanic Hotel open 4.5 hours prior to kick off, coaches depart for the Stadium 2 hours prior to kick off prompt.
What is the dress code in the lounges?
The dress code for hospitality lounges is smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits and away colours are not allowed.
Are children permitted in the lounges?
Children are welcome in all hospitality lounges. All children will require a ticket for the game. Limited child places are available in The Boot Room Restaurant.
Will my hospitality booking be recognised on my membership cards?
Hospitality tickets can be registered to Membership Numbers if provided at the time of booking. Fixtures will show on your purchase history approximately ten days before the fixture date. Purchase history cannot be transferred once the fixture has passed and therefore we would advise all supporters to check their purchase history to ensure that matches are correctly recorded. To check your purchase history, please click here
Please note that hospitality ticket purchases will only apply for home matches being played at Anfield and not at away stadiums.
For additional LFC Hospitality FAQs please click here
Why will the time and date of some fixtures change during the season?
The date and time of a fixture may change during the season for many reasons; some of which are listed below:
- Fixtures are chosen for live TV coverage
- Policing / Security purposes
- Weather Conditions
- Involvement in cup competitions
Please click here regularly to check if fixtures have changed throughout the season.
If a fixture time or date changes for a booking you have made, we will advise accordingly with a cut-off date offering you the opportunity to transfer your booking to the new date or to an alternative fixture (subject to availability) or offer a refund voucher valid for 12 months. If you wish to cancel your booking after the given cut-off date has passed, cancellation charges will apply as per our terms and conditions.