Frequently Asked Questions

My Account

In order to login you will need to enter your customer number and password.  If you do not remember either of these then you can retrieve them by clicking the links below:

If you have any problems retrieving your Customer Number then you can contact Customer Experience on +44 151 264 2500 and they will be happy to help.

When will my Hospitality tickets arrive?

Hospitality match tickets and itineraries will be dispatched approximately ten days before the fixture. 

My Hospitality tickets have not arrived, what should I do?

If you have not received your tickets within 72 hours of the fixture date please email hospitality@liverpoolfc.com and we will arrange for duplicates to be collected on the day of the game. Please ensure you bring a copy of the ticket confirmation email, the credit/debit card that was used to purchase the ticket(s) and a form of identification showing your full name and address for collection.

I would like to collect my tickets, what should I do?

If you would like to arrange for your tickets to be collected on the day of the game, please email hospitality@liverpoolfc.com or call the hospitality team on +44 151 264 2222 no less than three weeks before the date of your fixture. Please ensure you bring a copy of the ticket confirmation email, the credit/debit card that was used to purchase the ticket(s) and a form of identification showing your full name and address for collection.

What time do the Hospitality lounges open?

ON SITE LOUNGES

All on site lounges open 3 hours prior to kick-off. 

OFF SITE VENUES

Isla Gladstone Conservatory and The Sandon open 3 hours prior to kick off.

Aintree Racecourse, Crowne Plaza, Hilton Hotel, Titanic Hotel and The Venue open 4.5 hours prior to kick off. Coaches depart for the stadium 2 hours prior to kick off prompt.

What is the dress code in the lounges?

ON SITE LOUNGES

1892 Lounge - Business casual. Smart jeans and smart trainers are permitted, no football shirts or tracksuits are allowed.

Reds Bar - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.

Sevens & Eights Lounge - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.

The Boot Room – Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.

The Carlsberg Dugout - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.

OFF SITE VENUES

Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed. 

Dietary requirements 

Please email the Hospitality Sales Team (dietary@liverpoolfc.com) if you have any special dietary requirements (i.e Vegetarian) at least 7 days before the fixture. We cannot guarantee to cater for any such requests without pre-ordering

Are children permitted in the lounges?

Children are welcome in all hospitality lounges. All children will require a ticket for the game. Limited child places are available in The Boot Room Restaurant.

Will my hospitality booking be recognised on my membership cards?

Hospitality tickets can be registered to Membership Numbers if provided at the time of booking. Fixtures will show on your purchase history approximately ten days before the fixture date. Purchase history cannot be transferred once the fixture has passed and therefore we would advise all supporters to check their purchase history to ensure that matches are correctly recorded. To check your purchase history, please click here

Please note that hospitality ticket purchases will only apply for home matches being played at Anfield and not at away stadiums.

Why will the time and date of some fixtures change during the season?

The date and time of a fixture may change during the season for many reasons; some of which are listed below:

  • Fixtures are chosen for live TV coverage
  • Policing / Security purposes
  • Weather Conditions
  • Involvement in cup competitions

Please click here regularly to check if fixtures have changed throughout the season.

If a fixture time or date changes for a booking you have made, we will advise accordingly with a cut-off date offering you the opportunity to transfer your booking to the new date or to an alternative fixture (subject to availability) or offer a refund voucher valid for 12 months. If you wish to cancel your booking after the given cut-off date has passed, cancellation charges will apply as per our terms and conditions.

For additional LFC Hospitality FAQs please click here

Liver Bird